Refund Application Guide

We regret that you need to apply for a refund due to an imperfect experience. To ensure your request is processed quickly and fairly, please follow the guidelines below to submit your application.

Step 1: Verify Refund Eligibility

Before submitting an application, please ensure your order complies with the terms in our Refund Policy.

Key Tip: If you are within 7 days of subscribing and have not produced any generation records (consumed credits), you are generally eligible for a full refund.

Step 2: Prepare Necessary Information

Please organize the following key information so our review team can verify it:

1. Order Number (can be found in your payment confirmation email or the billing page in your personal center).
2. Registered Email (the account you use to log in to FireRed Image Edit).
3. Brief Reason for Refund (e.g., accidental purchase, duplicate charge, credits not received, etc.).
4. Supporting Attachments (such as PayPal receipt, transaction screenshot, or technical error message screenshot).

Step 3: Contact Us

Currently, we accept refund applications through the following official channels:

• Email Channel (Recommended):
  Send an email to support@firered-image.com
  Recommended Subject: [Refund Request] - Your Email - Order Number

• Online Support:
  If you see a customer service chat window in the bottom right corner of the page, you can also contact our live support directly to inquire about progress.

What Happens After Submission?

• Review Period: After receiving your complete information, we will respond with a processing result within 5–7 business days.
• Arrival of Funds: After approval, the refund will be automatically initiated back to the original method. Depending on the bank/third-party payment institution, it usually arrives within 3–15 business days.
• Special Cases: To prevent fraudulent behavior, we may request further verification materials for certain large orders.

Thank you for your understanding and cooperation.